Over the years, Miriam has served on various committees including occupational violence, pathology services, maternity and gynaecological quality and safety, and hospital infrastructure projects.
One achievement she is particularly proud of is advocating for improved access to pathology results. Along with other consumer representatives and HCCA staff, she helped raise consumer concerns about delays in receiving test results. Today, many pathology results can be accessed digitally by patients, helping people get information quickly and reducing anxiety while waiting.
Miriam also contributed to the refurbishment of Canberra Hospital's anatomical pathology laboratory as the sole consumer representative on the committee. The refurbishment delivered a much-needed upgrade to a facility that had become outdated and overcrowded. She was particularly pleased to see improved safety, increased workspace, and a more ergonomic environment for staff in the upgraded facility.
"A big thank you and congratulations for the pathology team in making this project a success against significant obstacles", she says.
For her, consumer representation is about making sure people are heard.
"Some people don't know how to navigate the health system, and some feel they don't have a voice. Everyone deserves to be heard, and there's always room to improve safety, quality and accountability in ACT health care services."
Reflecting on her time as HCCA member, she says the support from staff and fellow volunteers has been invaluable.
To anyone considering becoming a member or consumer representative, she says, "Give it a go. Do the training. There is no exam! You have a voice; the opportunity is there to be heard. There’s always someone at HCCA to support you." | 
