The latest information HCCA received from ACT Health (22nd April 2025) about the Interchange re-opening is as follows:
"The Administrators of Interchange have provided an update, stating that they have reached an agreement for IHCO services to temporarily resume under a licence agreement. The agreement will see trading and clinical operations of the IHCO resume shortly at a date to be communicated to patients by the new operators.
The ACT Health Directorate understands IHCO will be reopening over the next two weeks under the licensing agreement while longer term options are explored. As the practice works through a safe reopening process the service will be limited, while additional workforce and supports are put into place. In this initial reopening, there will be a focus on prioritising patients including those with complex health needs, including alcohol and drug dependencies, mental health concerns and chronic conditions.
Existing patients were sent an email on Tuesday 15 April 2025 from the Administrators, which included information about Interchange’s planned reopening and contact information. Existing patients will also receive instructions on how to re-book any required appointments online and direct information about the reopening date.
For patient enquiries phone (03) 9286 8020 or via email at [email protected]. Patients can be reassured that members of IHCO’s clinical and administrative team are returning. New patients are not currently being accepted. Once the reopening date is confirmed, further information will be provided. Information is also available on IHCO’s website.
As you may have seen in recent media, the Australian Labor Party has pledged an investment of $3.8 million for IHCO over the next three years if re-elected.
The ACT Health Directorate, Capital Health Network, the Department of Health and Aged Care and the Administrators are working closely to focus on meeting the needs of patients and the safe re-opening of the service.
Kind regards
Primary and Integrated Care Policy team
ACT Health Directorate" |